Privacy Policy

The Plumbing Company ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit theplumbingco.ca, request a quote, book a service, or otherwise interact with us, and how we use and protect that information.

Information we collect

When you contact us through our website, by phone, by email, or in person, we may collect:

• Contact information: name, phone number, email address, service address.
• Service details: the nature of the plumbing issue or service requested, photos you choose to share, and notes from our technicians while diagnosing or completing work.
• Payment information: processed by our payment provider; we do not store full credit card numbers on our systems.
• Communication records: records of phone calls (which may be recorded for quality and training purposes), text messages, and email correspondence.
• Website usage data: when you visit theplumbingco.ca we automatically collect standard web analytics data including IP address, browser type, pages viewed, referrer URL, and time on site.

How we use your information

We use your personal information to:

• Provide the plumbing services you request, including scheduling appointments, dispatching technicians, and following up on completed work.
• Send service confirmations, appointment reminders, invoices, and other communications related to your service.
• Process payments for services rendered.
• Respond to questions and provide customer support.
• Honour warranty obligations and follow up on past jobs.
• Send occasional promotional communications about our services — you can opt out of marketing communications at any time without affecting service-related communications.
• Improve our services, train our team, and analyze website performance.
• Meet our legal and regulatory obligations under Ontario law.

Call tracking

We use third-party call tracking technology (CallTrackingMetrics) to measure the effectiveness of our marketing channels. When you call us, the phone number you see on our website or in our advertising may be a tracked number that records the source of your call (such as which website, ad, or directory you found us through). The call may be recorded for quality assurance. The tracked phone number forwards directly to our main business line.

How we share information

We do not sell your personal information. We share information only with:

• Service providers who help us run our business — payment processors, scheduling software, customer relationship management systems, call tracking, and email service providers. Each is bound by confidentiality and data protection obligations.
• Manufacturers and suppliers only as needed to honour product warranties (for example, when registering a Kinetico water softener or Rinnai water heater under warranty).
• Authorities when required by law, court order, or to protect our legal rights.

Cookies and tracking

Our website uses cookies and similar technologies for analytics and to remember your preferences. You can disable cookies in your browser settings. Doing so may affect some functionality of the website.

Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for seven years for tax and warranty purposes.

Your rights

Under Canadian privacy law including PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request corrections to your personal information.
• Withdraw consent to marketing communications.
• Request deletion of your information (subject to legal retention requirements).

To exercise any of these rights, contact us at the phone number below or write to us at our mailing address.

Security

We take reasonable steps to protect personal information from loss, theft, unauthorized access, and misuse. No system is perfectly secure, but we use industry-standard practices including encrypted connections, restricted access, and secure storage of sensitive records.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced on our homepage.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information:

The Plumbing Company
PO Box 10024
Innisfil, ON L9S 4Y7
Phone: (705) 791-3700